Competitive Data

Benvenuti in Competitive Data - Informazioni per Decidere

Client monitoring

  • You have the feeling that there is a problem, or the problem has already occurred (the churn rate has increased).
    You want to change your offer and/or introduce new products and services.
    What you need is a customer satisfaction survey. Through customer satisfaction survey you can:
    • decrease the churn rate of customers
    • increase the number or type of products and services offered
    • define the intervention priorities
    • study the critical factors and decide where to act
    • measure the level of satisfaction with the products and services offered
    • measure the level of satisfaction compared to your competitors
    • identify the determinants of satisfaction
    • analyze areas of excellence and improvement
    Monitor your customers to anticipate market trends

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